delegation – 2-Way Communications, LLC

Open-Faced Feedback Sandwich – Half the Carbs and More Meat

May 5, 2016

Remember the old feedback formula, the sandwich? It was positive/constructive/positive – give positive feedback, give constructive feedback, and end with positive feedback. That formula didn’t work well. Research found that the only feedback the receiver heard was the constructive; at times, the positive felt a bit condescending.

Popular belief is to separate the two; if it’s positive, just say the positive. Save the constructive for a separate feedback session.

Introducing the *open-faced sandwich:

Start the feedback with a positive intent, the cheese and bacon at the top of the sandwich (the positive reason you are giving the feedback),
Give the constructive feedback, the meat (the behavior and the impact), and then
End with positive encouragement, the bread (your belief in an individual’s ability to make the change).

*During a training session this week, a client came up with the term. He will remain anonymously famous.

Feedback is an essential part of growth and development. In the 2-Way Delegation app, there is an in-app feedback system – ask for and receive feedback. The app supports you in obtaining feedback about how you delegated or completed an assignment. Buy it now! Use the system along with all its other amazing interactive features!

5 Delegation Actions You Can Take to Get Home On Time

March 24, 2016

Delegate right. Go home at night. Download the app, read it, and immediately move toward work/life balance.

Make a to-do list. Estimate the amount of time it will take to complete the tasks that have to be done that day. If the time needed is more than the time available, identify what to delegate and whom to delegate it to.
Schedule follow-up meetings for delegated tasks before they are due. Leave time for the delegatee to redo anything that wasn’t done up to the agreed-upon criteria.
If the work wasn’t done right, don’t take it back and fix it. Grow and develop your employees by letting them redo the work and learn from the experience.
Don’t micromanage. This takes too much time and kills employee morale. Instead, have robust up-front conversations about what needs to be done, agree upon the criteria that will be used to measure the success of the project, and agree on a follow-up date and time. Don’t approach the employee about the assignment until the agreed-upon date.
Give feedback on all assignments. Provide ideas for improvement as well as encouragement and recognition. We tend to want to work for people who show appreciation.

Just Promoted? You Need Delegation Skills

February 18, 2016

Just Promoted? You Need Delegation Skills

Just promoted to a leadership position? Are you working to gain credibility? Are you surprised at how hectic and demanding the role of a leader is? Were you promoted for your technical expertise and now that expertise is less important than your ability to get the work done through others. Do you feel inadequately prepared for your new role as leader? If yes, read the new app, 2-Way Delegation. It will give you hands-on tips to succeed in your new role.

The following story demonstrates how delegation affects your leadership success. It was told by a leader who read the 2-Way Delegation app.

“Probably one of the most impactful things I learned from the app is to describe the meaning of the work to the employee (sometimes, it is easy for me to think the meaning is obvious, even though it might not be).

I did a “test run” of sorts practicing delegation skills. After applying the tips in the Analyze phase, I had my initial meeting with the employee I chose to do the work. At the end of the meeting, he said, ‘I am HONORED you chose me to do this.’ HONORED?! I couldn’t believe it! My workload was lightened and he was HONORED to do the work…and it was all because I went about explaining the work in a completely different manner than I normally would have (if I would have even delegated it at all), using the techniques in the app. It really motivated me to continue using this process to motivate and develop employees, while lightening my day-to-day work so I can focus on work more apt to my skill set.”

Look for 2-Way Delegation in the App Store or Google Play. It is 46 pages of robust content, exercises, and community interaction that teaches the art and skill of 2-way delegation.

Making the World a Better Place to Work, One Leader at a Time

Open-Faced Feedback Sandwich – Half the Carbs and More Meat

5 Delegation Actions You Can Take to Get Home On Time

Just Promoted? You Need Delegation Skills

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