Description:
The course opens with a simulation that brings out key points about trust and the impact that trust has in a leader’s ability to achieve results in partnership with others. The key learning from this activity will be further explored by defining the trust equation and analyzing The Trust Quotient Assessment. Each leader will receive their results of the online version of the assessment and analyze personal strengths and areas for trust development. Leaders will then participate in group discussion, activities, and self-reflection to learn more about credibility, reliability, intimacy, and self-orientation. A leader’s ability to build trust is affected by mindset and skills. Four of the five trust skills: listen, partner, risk, and improvise, will be defined and practiced in the last half of the day. At the end of the session, the fifth trust skill of self-awareness will be practiced by reflecting on the work completed during class and building an action plan for building trust.
Overall Objective: Leaders will know what behaviors build trust and will have applied the behaviors in class.
Section Objectives: At the end of this session, participants will be able to:
- Define the difference between trusting and being trustworthy.
- Create an environment of trust-based leadership with demonstration of credibility, reliability, intimacy, and self-orientation
- Analyze the Trust Quotient Assessment to identify personal strengths and areas for trust development.
- Apply five skills that build trust: listen, risk, partner, improvise, and self-awareness.
- Implement a personal plan for building trustworthiness.
Pre-work: On-line Trust Quotient Assessment
Audience:
- This course was designed for frontline and middle managers in a leadership position.
- This course can be customized to meet the unique needs of executive teams and building organizational trust.
- This course can be customized to fit your unique industry needs for trust.
Included in Course Materials: The Trusted Advisor Fieldbook
Length: One-day, 9 hrs including lunch
Topic and Timing Overview
Below is an overview of the course topics with timing.
| Objective | Topic | Teaching Method | Est. Timing | (Elapsed Timing) |
| Define the difference between having trust and being trustworthy. | Opening
| Partner discussion Large-group discussion | 15 min | |
| Agenda and Objectives | Lecture | 15 min | (30 min) | |
| Trust Activity | Simulation | 45 min | (1 hr and 15 min) | |
| Break | 10 min | (1 hr and 25 min) | ||
| Analyze the Trust Quotient Assessment to identify personal strengths and areas for trust development. | Trust Equation | Lecture | 10 min | (1 hr and 35 min) |
| Trust Quotient Assessment | Self-reflection Partner discussion | 15 min 20 min | (2 hrs and 10 min) | |
| Create an environment of trustworthy leadership with demonstration of credibility, reliability, intimacy, and self-orientation | Credibility—What I Say
| Lecture Self-reflection Partner discussion | 20 min | (2 hrs and 30 min) |
| Break | 10 min | (2 hrs and 40 min) | ||
| Reliability—How I Act
| Lecture Self-reflection Large-group discussion | 20 min
| (3 hrs) | |
| Create an environment of trustworthy leadership with demonstration of credibility, reliability, intimacy, and self-orientation | Intimacy
| Lecture Large-group discussion Self-reflection | 30 min total | (3 hrs and 30 min) |
| Self-Orientation | Self-reflection Lecture Exercise | 30 min total | (4 hrs) | |
| Lunch | 1 hr | (5 hrs) | ||
| Apply five skills that build trust: listen, risk, partner, improvise, and self-awareness. | Five Trust Skills
| Case Study Group Exercise | 45 minutes | (5 hrs and 45 min) |
| Earning the Right to Be Right: Listen | 30 min | (6 hrs and 15 min) | ||
| Application Listening to Build Intimacy | Lecture Large-group discussion Video Exercise | 30 min | (6 hrs and 45 min) | |
| Break | 15 min | (7 hrs) | ||
| Apply five skills that build trust: listen, risk, partner, improvise, and self-awareness. | Partner
| Lecture Large-group discussion Exercise | 20 min | (7 hrs and 20 min) |
| Risk
| Lecture Large-group discussion | 10 min | (7 hrs and 30 min) | |
| Application Name It Claim It | Exercise | 15 min | (7 hrs and 45 min) | |
| Improvise | Lecture | 10 min | (7 hrs and 55 min) | |
| Application Improvise | Partner activity | 15 min | (8 hrs and 10 min) | |
| Implement a personal plan for building trustworthiness. | Know Yourself | Individual action planning Partner discussion | 10 min | (8 hrs and 20 min) |
| Closing | Large-group review | 10 min | (8 hrs and 30 min) |
